RTM1 understands that your privacy is not something to be taken lightly. This Privacy Policy explains in detail how rtm1 collects, uses, stores and protects the personal information of every Malaysian member who uses our platform. Reading this document will help you understand your rights and how rtm1 respects and safeguards the trust you place in us.
Six core data protection principles that form the foundation of the rtm1 Privacy Policy – designed specifically to give every Malaysian member complete peace of mind.
All personal data transmitted and stored on the rtm1 platform is protected with 256-bit SSL encryption – the highest security standard in the industry. This means every piece of your personal information, from account details to financial transaction records, remains inaccessible to unauthorised parties.
RTM1 has never and will never sell, rent, or disclose member personal data to any third party for commercial purposes. Your information is used solely for the purposes stated in this Privacy Policy and for no other purpose without your prior consent.
The rtm1 Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010. We recognise your rights as a data subject and ensure that all personal information is processed in accordance with applicable Malaysian law.
RTM1 gives you full control over your personal data. Through your rtm1 account settings, you may review, update, or request the deletion of your personal data at any time. We believe your data belongs to you – rtm1 acts only as a responsible custodian.
All rtm1 member data is stored on servers protected by stringent physical and digital security measures. Access to sensitive member data is restricted to authorised personnel only, and every access is logged for auditing and security purposes. Security monitoring runs 24/7 without interruption.
While rtm1 employs multiple layers of security to prevent any data breach, should an incident occur that affects member data, rtm1 is committed to notifying the affected members and the relevant authorities within the timeframe required under Malaysian law.
To deliver the best possible service to our Malaysian members, rtm1 needs to collect certain categories of personal information. The information we collect is limited strictly to what is genuinely necessary to operate the rtm1 platform safely, lawfully and efficiently. The following are the categories of information rtm1 collects:
| Identity Information | Full name, Malaysian identity card number (MyKad), date of birth, gender |
|---|---|
| Contact Information | Email address, mobile number, Malaysian residential address |
| Account Information | Username, password (stored in hashed form), login records |
| Financial Information | Deposit and withdrawal records, payment methods used (Touch 'n Go eWallet, GrabPay, DuitNow, FPX, etc.) |
| Game Information | Betting history, winnings, losses, games played, session duration |
| Technical Information | IP address, device type, operating system, web browser, access log data |
| Communication Information | Records of conversations with the rtm1 support team via Live Chat or email |
RTM1 collects this information through several channels — including during account registration, while you use the rtm1 platform, during financial transactions, during interactions with our support team, and automatically through cookie technology and server logs. All data collection is carried out transparently and for clearly defined purposes.
✅ RTM1's Data Minimisation Principles: We only collect information that is strictly necessary for the stated purposes. RTM1 does not collect excessive or irrelevant data, and we regularly review our data collection practices to ensure they remain minimal and purposeful.
Personal information collected by rtm1 is used solely for legitimate, relevant purposes directly related to providing rtm1 platform services to Malaysian members. Specifically, rtm1 uses your information for the following purposes:
💡 RTM1 will never use: Your personal information will not be used for third-party marketing purposes, will not be sold to advertisers, and will not be used for automated decision-making that has serious legal implications for you without appropriate human involvement.
RTM1 understands how sensitive our members' personal information is, and we take an extremely cautious approach to sharing it. As a matter of principle, rtm1 does not share members' personal information with outside parties except in the following limited circumstances:
🚫 RTM1 will NOT share your data for: Third-party marketing or advertising, the sale of data to data brokers, commercial purposes unrelated to rtm1's services, or any other purpose not stated in this Privacy Policy. This is an unconditional commitment on the part of rtm1.
RTM1 makes serious investments in security infrastructure to ensure the personal data of our Malaysian members is protected at every level. The following are the key security measures we have in place:
All communications between your device and rtm1's servers are encrypted using 256-bit SSL – the same standard used by leading financial institutions and banks in Malaysia. This ensures that no third party can intercept or read any data transmitted during your session on rtm1.
Rtm1 member data is stored in a server environment protected by multi-layered firewalls, an intrusion detection system (IDS), and strict access controls. All server facilities are equipped with 24/7 physical security, and access is restricted to authorised technical personnel only.
The most sensitive information — such as financial details and identity documents — is stored separately with an additional layer of encryption and more restricted access rights compared to general account information.
Rtm1's security systems are monitored around the clock, 24/7, to detect and respond to any suspicious threats. Regular security audits are also conducted by independent third parties to ensure our security standards remain fully up to date.
RTM1 offers two-factor authentication, which we strongly encourage all members to enable. 2FA adds an extra layer of security to your rtm1 account, even in the event that your password is compromised.
While rtm1 takes every possible measure to protect your data, account security also depends on your own actions. Make sure your rtm1 password is strong and unique, never share your login credentials with anyone, and always log out of your rtm1 account after each session – especially on shared devices.
The rtm1 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies used by rtm1:
You may manage or block cookies through your web browser settings. Please note, however, that blocking essential cookies may affect certain functions on the rtm1 platform – including the ability to log in and play without issues. RTM1 recommends keeping essential cookies enabled for the best gaming experience.
🍪 Cookie Controls: RTM1 does not use third-party cookies for targeted advertising. All cookies used on the rtm1 platform serve solely to support service functionality and enhance the member experience. You can manage your cookie preferences through the rtm1 account settings dashboard.
The security of members' financial information is rtm1's highest priority. Our platform supports a range of popular and secure Malaysian payment methods, with every transaction processed under the strictest security protocols:
RTM1 retains transaction records for legal compliance, accounting, and dispute resolution purposes. These records are stored in an encrypted environment with access restricted to authorised personnel only. Retention periods comply with applicable Malaysian legal requirements.
💳 RTM1 Payment Security: RTM1 does not store members' credit card numbers or internet banking passwords in any form. All payment processing is carried out by regulated and licensed payment providers in Malaysia. If you suspect any unauthorised transaction, please contact the rtm1 support team immediately.
Under Malaysia's Personal Data Protection Act (PDPA) 2010 and rtm1's Privacy Policy, you have the following rights regarding your personal information held by rtm1:
You have the right to request and receive a copy of the personal information rtm1 holds about you. Requests can be made through your rtm1 account settings or via our support team.
If you believe that any personal information held by rtm1 is inaccurate or out of date, you have the right to request that rtm1 correct or update it promptly.
Under certain circumstances, you have the right to request that rtm1 erase your personal information – particularly where the data is no longer needed for its original purpose, subject to any applicable legal data retention obligations.
You have the right to object to the processing of your personal information for certain purposes, including direct marketing. RTM1 will respect your objection and cease the relevant processing immediately.
You have the right to receive your personal information in a machine-readable format and to transfer it to another service provider of your choice, where technically feasible.
In certain circumstances — such as during a dispute over the accuracy of your data — you have the right to request that rtm1 temporarily restrict the processing of your personal information until the matter is resolved.
To exercise any of the rights mentioned above, please contact the rtm1 privacy team by email at [email protected] or via the platform's 24/7 Live Chat. RTM1 is committed to responding to all data rights requests within 30 business days, as required under Malaysian law.
RTM1 retains members' personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law. Our general principles are as follows:
When personal data is no longer required, rtm1 will delete or anonymise it in accordance with established procedures. Anonymised data is no longer considered personal data and may be used for statistical and analytical purposes without identifying any individual.
The rtm1 platform is exclusively for individuals aged 18 and above. RTM1 does not knowingly collect, store or process personal information from children or minors under the age of 18.
Should rtm1 discover that we have inadvertently collected information from someone under the age of 18, we will promptly take steps to delete that information and close the relevant account once verified. Parents or guardians who believe their child may have registered an rtm1 account without permission are urged to contact us immediately at [email protected].
⚠️ Child Protection is a RTM1 Priority: RTM1 applies a rigorous age verification process at registration and during the KYC procedure to ensure that only adults aged 18 and above can access our platform. This is part of rtm1's commitment to responsible gaming and the protection of vulnerable groups within Malaysian society.
RTM1 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, updates to Malaysian laws and regulations, or changes to the services we offer. Any material updates will be handled as follows:
We encourage you to review this Privacy Policy periodically — especially following any change notification — to stay informed about how rtm1 safeguards your personal information. Your continued use of the rtm1 platform after any changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding rtm1's Privacy Policy or how we handle your personal information, please do not hesitate to get in touch with us:
Email: [email protected]
Live Chat: Available 24/7 within the rtm1 platform
Response Time: Within 48 business hours for data privacy-related enquiries
For PDPA data rights requests, we are committed to responding within 30 business days.
In today's digital world, personal data is extraordinarily valuable. Every time you register on an online platform, you place your trust in that platform to handle your information responsibly. RTM1 understands the weight of that responsibility and does not take it lightly. For rtm1, data protection is not merely a legal compliance requirement — it is a value embedded in every aspect of how we operate.
Every day, rtm1 members from across Malaysia — from Kuala Lumpur, Selangor, Penang, and Johor Bahru to Kota Kinabalu and Kuching — deposit funds and entrust us with their personal financial information. That trust is something rtm1 will never take lightly. Every MYR you deposit via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX is processed through a system purpose-built to keep your information secure from the start to the end of every transaction.
One thing that sets rtm1 apart from many other platforms is our genuine commitment to transparency about how we use data. This Privacy Policy is not a document designed to confuse or conceal problematic data collection practices — rather, it is a straightforward reflection of what rtm1 does with your information, why we need it, and how it is protected. We believe that honesty and transparency are the foundation of lasting trust.
RTM1 is also firmly committed to compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. This goes beyond a mere tick-box exercise – we genuinely uphold PDPA principles in every decision involving the processing of members' personal data. Our team receives regular data protection training, and rtm1's internal processes are continually reviewed to ensure ongoing compliance with all applicable legal standards.
From a technical standpoint, rtm1 makes no compromises on security infrastructure. The SSL 256-bit encryption protecting all communications on the rtm1 platform meets the same standard used by leading financial institutions in Malaysia. Our security monitoring systems operate around the clock to detect and respond to any threats before they can affect member data. Independent security audits are conducted regularly by third parties to ensure our defences remain current against the latest cyber threats.
Responsible gaming is closely tied to data privacy at rtm1. Information about member playing patterns is used — in a tightly controlled environment with strict confidentiality protections — to identify early signs of problem gambling and enable rtm1 to offer appropriate support to members who need it. This is a genuine example of data being used for members' benefit, not solely for rtm1's commercial interests.
Ultimately, rtm1 wants to make clear that your privacy is not just your right – it is our priority. Every business decision made by rtm1 takes privacy implications into account, and we constantly ask ourselves: "Does the way we handle this data honour the trust our members have placed in us?" As long as the answer is yes, rtm1 will continue to operate with full confidence that we are doing right by the Malaysian member community we serve every day.